Shipping policy

Billy Roaster ensures maximum flavor by roasting every order to request. Shipments are dispatched in sequence within 5 business days (excluding Taiwan weekends and public holidays).

DOMESTIC (TAIWAN)

► Convenience Store Pickup (7-11 / FamilyMart): Arrives approximately 2–3 days after dispatch.
► Black Cat Takkyubin: Arrives approximately 1–3 days after dispatch.

INTERNATIONAL

► Available Destinations: Singapore, Hong Kong,Macao, Japan and Germany.
► Singapore, Hong Kong, Macao: SF Express (2–4 business days).
► Other Regions: EMS (7–21 business days).
► Destinations: Please select your country from the dropdown menu at checkout. If your region is not listed, we do not currently offer shipping to that area.
► Future Requests: If you cannot find your country, please email roastersbilly@gmail.com. We will consider adding it in the future.
► Delays: Actual delivery times are subject to local customs clearance; therefore, we cannot guarantee exact arrival times.

CUSTOMS, DUTIES & TAXES

► Additional Fees: Shipping covers transportation only. All import duties, taxes, or local fees are the responsibility of the recipient.
► Refused Shipments: No refunds will be issued for shipments rejected due to unpaid customs duties or taxes.

PAYMENT METHODS

► Credit Cards: We accept VISA, MASTER, JCB, and UnionPay (American Express is currently not accepted).
► Cash on Delivery (COD): Available for Taiwan domestic convenience store pickups only.
► International Orders: Pre-payment via credit card is required. All transactions are processed via encrypted gateways; we do not store your full credit card information.